As the COVID-19 situation continues to unfold, Calgary Seniors has modified and adapted its current Seniors Social Support Programs to offer a fast, effective volunteer delivered set of services that will help address some of the most pressing concerns.

We will continue to take direction from Alberta Health Services. Calgary Seniors is committed to the safety and health of our seniors, volunteers and staff. Risk management strategies are in place to protect people, and will be evolving along with the response plan.

The following changes have been implemented to help seniors get what they need when they need it:


  • We have reduced our program eligibility criteria, specifically removing income as a qualifier, so that we are able to help a more diverse range of seniors during the COVID-19 outbreak

  • We have condensed the programs we are offering to make access simpler and response time faster

  • We have modified the senior client registration process to make it quick and easy

  • We have created a fast track for volunteers which will enable us to organize more people to help more seniors as fast and safely as possible

Please hover over the corresponding Program Information box for client eligibility and referral requirements. To make a client referral, please call 403.266.6200.

Mobile visitors of this webpage may experience trouble viewing each program's description. Please visit our website on a computer or tablet to access full content. 


The Phone Friends Program will be expanded to provide wider spread social support via telephone to vulnerable seniors. The program will be open to all seniors who are in need of a reassuring and friendly voice. Volunteers will be in regular phone contact with these seniors to provide social support. 


Please note: Existing Friendly Visiting and Caring Companion program delivery will be modified to a phone format during this time.

Hover for program eligibility


Volunteer Drop Offs will be offered to vulnerable seniors who are in need of:

  • Food and groceries

  • Toiletries 

  • Medications 


Please note: 

  • The volunteers will only be dropping-off (no visiting or transportation provided)

  • Social distancing will be implemented 

  • The Coordinators will be triaging based on urgency of need

Hover for program eligibility


The Escorted Transportation program will be modified to support vulnerable seniors to get to essential medical appointments only. 


Essential Transportation will:

  • Triage Appointments on urgency 

  • Be open for referrals for short term or one time assistance to essential medical appointments (this will be determined on a case-by-case basis by the Program Coordinator)

  • Will be providing information on alternative transportation & associated risks

Hover for program eligibility


The Practical Kindness Program will be responding to urgent requests from vulnerable seniors including:

  • One time transportation (urgent but not medical, examples: bank, pharmacy etc.)

  • Other urgent requests will be considered on a case-by-case basis

Please note: the Practical Kindness Coordinator will Triage requests based on urgency.

Hover for program eligibility



The Pet Assist program will be providing support to vulnerable seniors and their pets including:

  • Pet supply deliveries (food etc.)

  • Pet support while mitigating risk by practicing social distancing

Hover for program eligibility
Polly's Story:

Polly is 74 years old, lives on her own, and recently moved to a new apartment. She was referred to our programs because she needed emergency food delivered to her at home. An urgent request was sent out to Practical Kindness volunteers and right away a volunteer picked it up and made plans with the coordinator to go shopping and deliver the emergency food to her. Due to social distancing, Polly gave the volunteer instructions on how to enter her building and let the volunteer know where they could drop her food off. Even though Polly and the volunteer did not meet in person, this one small act of kindness made a huge difference in Polly’s life!

“I didn’t see the person who was making the delivery, but I am just so grateful to them!” – Polly

Tel: 403.266.6200

3639 26th St NE

Calgary AB T1Y 5E1

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Charitable Organization No. 886737352 RR0001

© 2020 by Calgary Seniors' Resource Society

*Calgary Seniors expects to raise $666,00 in 2020, at a cost of $139,000.